The office is not clean, hardly any parking, especially when there is snow. Manager never returns calls!! They informed me that I would be charged $49.00 as a pending charge. My card was run 3 different times for 3 different amounts. One of the charges was for extra insurance which I stated I did not want. That manager or worker fixed it and stated that the extra insurance would be removed. I thought all was well but almost 3 weeks later, they charged by card for insurance charges. This is a BAD experience. I have rented from other car rentals and NEVER had these issues or bad customer service. They are out for themselves. All offices may not be this way but the office on 6895 S State Street, Midvale, Utah is awful.
Service was amazing!!! We've gone multiple times and are always treated well. The people are very personable and get everything ready for you to get on the road, as well as checked over when you return quickly while you wait in the cool building.
Staff promised something that they couldn't deliver. Poor service. Couldn't contact location. Was put on hold for 4 times. Call was only answered after 15 minutes of waiting. Very disappointed. No inventory. Best part was when driver drove me to Enterprise location...
Love Hertz and being a gold member. This office is very friendly and their staff have accommodated me and my family on numerous occasions. They do pick up and will call ahead if anything changes and are very flexible with returns. If you're a gold member, check out takes maybe 5 minutes, sometimes less. I highly recommend Hertz and this office for any rentals.
My experience in renting a car was very good. I came in without a reservation and was able to rent a car within 20 minutes. The agent at the counter was courteous and professional. The car was clean and performed well. The rates were competitive. I would recommend this business to my friends.
Hertz is a US Car Rental based in Midvale, Utah. Hertz is located at 6895 State St, Midvale, UT 84047, USA.
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